Privacy Policy

EAGLEPATIO INC (“Eaglepatio,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you interact with our websites, mobile applications, smart controllers, Android-based control screens, connected devices, and related software, firmware, and services (collectively, the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy.

1. Company Information

EAGLEPATIO INC
2605 Technology Dr, Ste 300
Plano, TX 75074, USA
Website: https://www.eaglepatio.com
Email: support@eaglepatio.com

2. Information We Collect

2.1 Information You Provide Directly

You may provide personal information when you:

• Create an account or register a product
• Use our mobile app or smart control screen
• Contact customer support or submit inquiries
• Register warranties, participate in promotions, or surveys

This information may include:

• Identifiers such as name, email address, mailing address, or phone number
• Account credentials (e.g., username and password)
• Product and device details (model, serial number, installation information)
• Preferences, settings, and communication choices

Providing certain information is voluntary; however, some information is required to enable core functionality or customer support.

2.2 Information Collected Automatically

When you use our Services, we may automatically collect:

• Device identifiers, IP address, operating system, app version, and language
• Network status (Wi-Fi or Bluetooth connectivity)
• Usage and interaction data (feature usage, button presses, logs, diagnostics)
• Approximate location derived from IP address

This information is used to operate, maintain, secure, and improve our Services.

2.3 Cookies and Similar Technologies

We use cookies, SDKs, and similar technologies to:

• Enable essential functionality
• Remember preferences
• Analyze performance and usage
• Support marketing and advertising activities, where permitted by law

Third-party analytics or advertising partners may collect information over time and across different services.

You may control cookies through your browser or device settings. Disabling cookies may affect certain features.

2.4 Information from Third Parties

We may receive information from:

• Authorized dealers or installers
• Service providers supporting our operations
• Marketing or analytics partners

Such information is used only as described in this Privacy Policy.

3. How We Use Personal Information

We use personal information to:

• Provide, operate, and maintain our Services
• Enable smart device functionality and account access
• Communicate with you and provide customer support
• Process transactions, warranties, and service requests
• Improve products, features, and user experience
• Conduct analytics, auditing, and internal business operations
• Detect, prevent, and address security or fraud issues
• Comply with legal obligations and enforce our policies

We do not use personal information to make decisions producing legal or similarly significant effects solely through automated processing.

4. How We Share Personal Information

We may disclose personal information:

• To affiliated entities and subsidiaries
• To service providers acting on our behalf (e.g., hosting, analytics, support)
• To advertising or analytics partners, where permitted by law
• To government authorities or law enforcement when legally required
• In connection with a merger, acquisition, or asset sale

We do not permit service providers to use personal information for their own independent purposes.

5. Sale or Sharing of Personal Information

We do not sell personal information in exchange for money. We may share limited personal information with analytics or advertising partners in a manner that may be considered “sharing” under certain U.S. state privacy laws. Where required by law, you have the right to opt out of such sharing.

6. Sensitive Personal Information

We may collect limited sensitive personal information, such as account login credentials or device identifiers, solely for purposes necessary to secure accounts and devices, enable core functionality, and prevent fraud or unauthorized access.

We do not use sensitive personal information for profiling or targeted advertising beyond what is permitted by applicable law.

7. Your Privacy Rights (U.S. Residents)

Depending on your state of residence, you may have the right to request access, correction, or deletion of personal information, opt out of certain disclosures, and not be discriminated against for exercising your rights.

To exercise your rights, please contact support@eaglepatio.com. We will respond in accordance with applicable law, generally within 45 days.

8. Additional Privacy Rights for California Residents

California residents have rights under the CCPA/CPRA, including the right to know, access, correct, or delete personal information, opt out of sale or sharing, and limit the use of sensitive personal information.

We will not discriminate against you for exercising your rights.

9. Data Retention

We retain personal information only for as long as reasonably necessary to provide our Services, fulfill legal and contractual obligations, and resolve disputes.

10. Data Security

We implement reasonable administrative, technical, and physical safeguards. However, no security system is completely secure, and we cannot guarantee absolute security.

11. Payment Processing

Payments are processed by third-party payment processors. We do not store full payment card numbers or financial account information.

12. Children’s Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

13. Do Not Track Signals

Some browsers transmit “Do Not Track” signals. Our Services do not currently respond to such signals, except as required by law.

14. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for their privacy practices.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised “Last Updated” date.

16. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact:

EAGLEPATIO INC
2605 Technology Dr, Ste 300
Plano, TX 75074, USA
Email: support@eaglepatio.com